Booking Policy

A prior appointment is recommended to avoid delays and disappointment. To schedule an appointment, please call any of our branches directly. Kindly notify us if you are unable to attend or need to reschedule after the appointment was made.

The booking of appointment is to ensure that there is sufficient time for the doctor to dedicate his undivided attention to your needs and treatment. We appreciate clients for sharing the responsibility for this time keeping so that we can offer clients our dedicated attention while ensuring proper time management.

Please kindly arrive on time for your appointment. We appreciate a courtesy phone call if you are delayed. If you are late for your appointment, our staff will do their best to try to fit you in. However, there could be a waiting time if the doctor is attending to other patients and we seek your understanding that in certain cases, we may have to reschedule your appointment.

The need to keep to the scheduled times is respectfully balanced with a client’s needs and we acknowledge that sometimes extraordinary circumstances may require a longer session than what had scheduled. We shall do our best to let upcoming clients know if we are running late on any given day and we do appreciate your understanding if this happens.

Fees

The fees for our services reflect the cost and quality of our equipment and consumables, and the experience and training of our doctors. At The Sloane Clinic, we seek to use only the most advanced, cutting-edge, FDA-approved technology, medications and skincare. We also ensure that each and every one of our doctors and staff are constantly updated and at the forefront of latest techniques.

Only our medical practitioners will be able to give you the exact cost of a treatment after a careful analysis and consultation with you. Over the telephone, through electronic communication and on the website, we can only provide a general price range. Many factors are required to estimate treatment time and cost. Our doctors are only able to make that decision after taking a detailed history of your condition, examination of your skin and body, and discussion of your expectations.

Privacy

Clients' files will be handled with the utmost respect for clients' privacy. Our staff are bound by strict confidentiality requirements; this is pre-requisite of their employment at The Sloane Clinic. Clients' photos will be only used for evaluation of treatment effectiveness. No photographs revealing your identity will be used without your written consent.